Refund policy
Thank you for shopping at Poppymira. We hope you love every purchase. If you're not completely satisfied with your order, we're here to make the return process as simple as possible.
Please read the following Return & Refund Policy carefully before submitting a return request.
Return Eligibility
Eligible items may be returned within 30 days from the date your order is delivered.
To qualify for a return, your item must:
- Be unworn, unused, and unwashed.
- Be in its original condition.
- Include all original tags attached.
- Be free from stains, perfume, makeup, odors, pet hair, or any visible signs of wear.
- Be returned in the original packaging whenever possible.
Items that fail to meet these conditions may not qualify for a refund.
Non-Returnable Items
For hygiene and product safety reasons, the following items cannot be returned:
- Final Sale products
- Gift Cards
- Bodysuits
- Underwear & Lingerie
- Swimwear with the hygiene liner removed
- Earrings
- Personalized or customized items
- Beauty products and accessories
- Products damaged through misuse or improper care
Return Request
Before returning any item, please contact our Customer Support Team for return authorization.
Customer Support Email
Please include:
- Order Number
- Full Name
- Email Address
- Item(s) you would like to return
- Reason for the return
- Photos if the item is damaged, defective, or incorrect
Once your request has been reviewed and approved, we'll provide the correct return instructions and return shipping address.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- Receiving an incorrect item
- Receiving a damaged product
- A confirmed manufacturing defect
Original shipping charges are non-refundable.
For your protection, we recommend using a trackable shipping service when returning merchandise.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Order Number
- Photos of the product
- Photos of the package
- Photos of the shipping label
Our Customer Support Team will review your request and provide an appropriate resolution as quickly as possible.
Refund Processing
After your returned package has been received and inspected, you will receive an email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your payment provider or financial institution.
Order Cancellation
Orders may be canceled within 12 hours after they are placed.
Once an order has entered processing or has already been shipped, cancellation requests can no longer be accepted.
Additional Information
Please note:
- All returns require prior approval from our Customer Support Team.
- Unauthorized returns may be declined.
- Returned items should be packaged securely to prevent damage during transit.
- Poppymira reserves the right to refuse returns that do not comply with this policy.
Return Address
The business address listed on our website is for correspondence purposes only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return address.
Contact Us
Poppymira
Business Address
6343 Kendall St
Arvada, CO 80003
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding our Return & Refund Policy, please contact info@poppymira.com. Our Customer Support Team typically responds within 24–48 business hours.
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